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Not How You Do It

10/26/2020

On Friday I had to use an Uber to go to the eye doctor's where I knew my pupils would be dilated.  I paged the Uber through the app, then added a "note" saying I was wearing a blue jacket.

Grid of IT's relationship to ticketing process.

When the guy rolled up I hopped in and the first thing out of this old crank's mouth was, "Did you try to send me a message".  I said yep, just trying to make it easier for you to spot me.  He shot back, angrily, "That's now how you do it!".  He then proceeded to lecture me on some distinction between whatever tool within the app makes the difference between my "note" and whatever equals a valid text message -- but I was too dumbfounded to absorb it, finding myself being greeted by a yell-at from my Uber driver as was the case.  WTF?

Anyway, I think God was giving me a lesson or something as I've always been hard on people using the ticket system in all my years of IT supporting - to the point of making it the lead conversation.  Well, THAT is going to change starting now.  #SlappedInTheFace



  By Dave for Personal Blog.

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